Refund, Cancellation
& Exchange

Last updated: 05 / 08 / 2026

Every piece is available exclusively by pre-order and produced especially for you. Because we do not hold ready-made stock, our returns and exchanges policy differs from that of traditional retailers. We encourage you to review the information below before placing your order.

1. Refund Policy

Once your pre-order has been confirmed, production begins and your garment enters the production process.

For this reason, we are unable to cancel or modify orders, including changes to size, color, or design details.

Refunds may be granted in cases such as:

• The wrong product was provided
• The product is defective
• The product was damaged during shipping

To be eligible for a refund, you must notify us within 2 days of receiving the product, along with supporting evidence (e.g., photos, proof of issue).

Approved refunds will be processed to the original method of payment within 10 to 30 days, depending on the issuing bank or payment provider.

2. Exchange Policy

Made-to-measure and pre-order pieces are created specifically for each client and cannot be returned or exchanged.

However, we offer exchanges under the following conditions. Exchanges may be accepted if:

• The wrong product was delivered
• The product is defective or damaged
• The item does not match the description

Requests for exchange must be made within 2 days of delivery.

Items must be returned to their original condition, unless they are defective.

3. General Conditions

• Customers are responsible for returning shipping costs.
• We reserve the right to inspect returned items before approving refunds or exchanges.
• This policy is provided to clearly inform customers of their rights and responsibilities prior to purchase.

4. Contact

For any refund, cancellation, or exchange requests, please contact us at contact@jessyabinadercouture.com.